Features

Contacts

• How do I assign contacts to different groups?
• Uploading Contacts
• How do I manually unsubscribe a contact?
• How do I remove a contact?
• How can I auto-update my contacts?
• How do I delete a group?

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Messaging

• How long does it take for my contacts to receive a message?
• Send a Message
• How do I display my brand on a received message?
• How much does it cost recipients to send & receive messages from my mobile phone?
• How do I schedule a message?
• Can I create a message template?

Receive Replies

• How do I receive SMS replies?
• Can I reply to replies?
• Where do the replies go?
• Do I pay to receive replies?
• Receiving Replies
• Can I forward incoming messages?

Analysing Messages

• Can I get a delivery report of messages sent?
• What does my delivery status mean?
• Can I see which messages have been read?
• Can I see how many clicks I get on a URL in my message?
• Analyse your Messages
• Can I download reports?

Keywords & Shortcodes

• What is a keyword?
• What is a shortcode?
• How do I create a keyword?
• How long are keywords valid for?
• How do I automatically send a reply when an individual contacts me?
• Does the shortcode work outside the UK?

Managing Unsubscribes

• How do I offer an opt-out?
• Can I see which numbers have unsubscribed?
• Can a customer re-subscribe?
• Can I manually unsubscribe a number?
• What happens if I accidentally upload a number that has previously unsubscribed?
• Can a contact who opted-out of my list re-join?

Personalisation

• How do I personalise my SMS campaign?
• What is a custom field?
• How much custom information can I upload?

Email to SMS

• How do I send SMS from my email?
• How do I whitelist an email address?
• Can I receive replies from SMS sent by email?
• Can I reply by email?
• Can I send SMS to a group from email?

SMS Tracker

• Can I track how many clicks I receive on a link?
• Can I track who has clicked on a link in my SMS?
• Can I include a branded trackable URL in my SMS campaign?
• I already have a shortened link, can I use that?
• Can I see a preview of the link I’m sending?

3rd Party Integrations

• Can I integrate FireText with my software?
• What apps do you integrate with?
• Do you integrate with Zapier?
• What is Zapier?
• Zapier Troubleshooting