Account

Billing

• Auto Top Up Credits
• Where can I view my invoice history?
• Will FireText always be free?
• How much does FireText cost?
• What counts as a credit?
• I’m trying to make a purchase but it says my postcode is invalid

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My Account

• How do I access my account?
• Why can’t I log in to my FireText account?
• How can I reset my password?
• Can I change my account details?
• Can I set an alert when I'm low on credits?
• Why does my account need to be verified?

Access

• Do I need to download any software?
• Can I have multiple account logins?
• Can I set up sub-accounts?

Charities

• How do I know if I qualify for the charity discount?
• Is there a discount for charities?

Referral Scheme

• What is the referral scheme?
• Is there a limit on how many people I can refer?
• What is the reward for referring a friend?
• What does my referred friend receive?
• Can I recommend anyone to FireText?
• I've told my friend about FireText but didn't give them my referral link.

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