You’re here because your account manager has switched on your chosen sub-account set-up for you (if you haven’t done this yet, check your options here). Now you’re ready to add the new sub-accounts or users - wahoo!
For independent sub-accounts
STEP 1: Go to the sub-accounts section. In the top-right corner of your account, click on SUB-ACCOUNTS.
STEP 2: Add a new sub-account. Click the + ADD SUB-ACCOUNT button.
STEP 3: Enter the sub-account details.
First Name
Surname
Email Address (enter colleague’s email to create their sub-account and send the password set-up link)
Sub-Account Reference (for your internal use)
Sub-Account Notes
STEP 4: Choose how to share credits. You can either decide to manually allocate credits, or let sub-accounts automatically draw them from your master account.
STEP 5: Once everything is confirmed, click SAVE CHANGES. The new sub-account will be sent an email invitation to set their password. The link is active for one hour.
TIP: If the link expires, the sub-account owner can use the 'Forgot your password?' link on the login page to reset.
For multiple users (shared workspace)
STEP 1: Go to the Users section. In the top-right corner of your account, click on USERS.
STEP 2: Add a new user. Click the + ADD USER button.
STEP 3: Enter the user details. Fill in the required information:
First Name
Surname
Email Address (enter colleague’s email to create their user and send the password set-up link)
User Reference (for your internal use)
User Notes
STEP 4: Choose how to share credits. You can either decide to manually allocate credits, or let users automatically draw them from your master account.
STEP 5: Save the changes. Once everything is confirmed, click SAVE CHANGES. The new sub-account will be sent an email invitation to set their password. The link is active for one hour.
TIP: If the link expires, the user can use the 'Forgot your password?' link on the login page to reset it.