Account

Billing

• What are SMS credits & how do they work?
• How much does FireText cost?
• How can I purchase credits?
• How is my payment processed?
• Why have I used more than one credit?
• I’m trying to make a purchase but it says my postcode is invalid

See all 12 articles

My Account

• How do I access my account?
• Why can’t I log in to my FireText account?
• How can I reset my password?
• Can I change my account details?
• Can I set an alert when I'm low on credits?
• Why does my account need to be verified?

Access

• Do I need to download any software?
• Can I have multiple account logins?
• Can I set up sub-accounts?

Charities

• Is there a discount for charities?